Refund Policy
Last Updated on Jan 24th, 2025
At Copy-Machina, we strive to ensure customer satisfaction with our products. If you are not fully satisfied with your purchase, you may be eligible for a refund under the following conditions:
1. Eligibility for Refund
Refund requests must be made within 30 days of the purchase date.
The refund applies only to first-time purchases and not to renewals, upgrades, or additional licenses.
To qualify, you must provide a valid reason for your refund request and demonstrate that you have attempted to use the product as intended.
Refunds are not granted for change-of-mind requests, lack of usage, or technical issues that can be resolved with our support team.
2. Refund Process
To request a refund, please contact us at support@copy-machina.com with your order details and reason for the request.
Our team will review your request and may ask for additional information to assist in the resolution.
If approved, the refund will be processed within 5-10 business days, and the amount will be credited to your original payment method.
3. Non-Refundable Cases
Requests made after the 30-day refund window.
Purchases made during promotional events or discounted sales where refunds are explicitly not offered.
Any violation of our Terms of Service, such as misuse, abuse, or reselling our product.
4. Contact Us
If you have any questions regarding our refund policy, please contact us at:
Email: support@copy-machina.com
Website: copy-machina.com
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